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Customer
Assistance

If you have questions, we're here to help!

Customer<br/>Assistance

False Alarms

If your alarm is going off and there is nothing wrong, the first thing you need to do is call our monitoring center at (877) 877-0345, option 1, to cancel. For security purposes, you will need to know your verbal passcode, otherwise we will need to follow our dispatch procedure, which may involve notifying emergency services.

False alarms tax local emergency crews and, in some areas, can result in a fine for the property owner. We are committed to helping our customers reduce false alarm incidents. Using our experience, we've put together a handy list of tips you can use to prevent false alarms.

System Operation

If you're not sure how to operate your system, we encourage you to take a look at our Select University channel on YouTube for our library of video tutorials. We are constantly adding new content and, if you can't find the information you are looking for, we encourage you to reach out to our Customer Care Team.

System Errors

Whether your system is malfunctioning, or you have a broken part, the team in our Service department is here, ready to get your system functioning again quickly.

Our Service Coordinators can be reached by calling (877) 877-0345, selecting option 3.

Understanding My Invoice

Questions about your invoice? Our accounting department has put together this informational document, explaining the many parts and purposes of our invoices. After reading, if you still have questions, we encourage you to contact our Customer Care Team.

Want to make Automatic Payments? Setup AutoPay

Other questions?

If you have a question about your system, or account, that we've not answered with the resources above, please don't hesitate to contact one of our Customer Relationship Representatives. Our team was chosen for their ability to stay on top of all aspects of our customer needs, and uses the latest technology and software to proactively detect and solve customer issues. To connect with our Customer Relationship Representative team, visit their contact page, which lists all of your options.

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