Customer Care: 1-844-735-3285 New Customer: 1-855-812-7356

Frequently Asked Questions

Moving Your Security System

What if I am moving homes and want to take my security system with me?

If you are relocating, please give us 30-days’ notice prior to doing so. To make the move as easy as possible for you, we have several moving options to fit your needs.

Some older equipment may not function properly if moved and reconnected, our customer support team will let you know for sure what options your have.

 

Will you reactivate an existing system that is at my new address?

We will reactivate an existing system that is located at a cancelled address for a NEW customer under these conditions:

  • The system is a 2GIG or a newer system
  • Customer allows us to come to the house, train all users and perform a full system test and inspection.
  • Customer agrees to sign a service agreement at the old rate.

 

For more information, please call Customer Support at 1-844-735-3285.

 

Cancellation Processes and Policies

What happens when I want to cancel my contract?

Do you have a copy of your original agreement? If not, we can provide one for you.

You simply need to notify us in writing and return all of the equipment that was installed in your home. If you are cancelling before the initial agreement has expired, payment arrangements for unexpired months must be made prior to your account being cancelled.

 

Why do I have to give 60-days’s notice?

During that time, we must receive all equipment installed in your home to ensure it is not still active and sending signals to our monitoring center. During this 2-month period, monthly service fees are payable and auto-pay will be cancelled at the 60-day notice period. However, the faster we receive the equipment back the faster we can process your cancellation and stop billing.

 

Why does my notice have to be written?

Select Security needs proof that it is indeed you who are cancelling the security system services, and not someone else.

 

What forms of written notice do you require?
We accept an email with your name, address, city, state, zip code and customer number with the subject “Please Cancel My Service.” The email address that the cancellation request comes from must be the email address that we currently have on record for you.

We accept a written letter from the address that we currently have on record from you, requesting service cancellation.

 

What if I don’t use/have/remember the email address that you have on record?
If this occurs, your request will be escalated to the Customer Support Supervisor on duty, or to the General Manager.

 

After my cancellation has been confirmed, what do I do with my old security system?
You must remove the equipment and ship it to our office. Please use the following address:
ATTN: Select Security
241 N Plum St. Lancaster, PA 17602

 

What if I don’t return my equipment?
Failure to return equipment will result in being billed $350.00 for the cost of the equipment.

Contact Us Today!

Have additional questions? Please give our security experts a call today at 844-735-3285 or email us for more information.
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