Happy Valentine’s Day! Couples everywhere are celebrating their love for each other with red roses, heart-shaped chocolate boxes, and fancy dinners. While we can’t celebrate this love-filled holiday with you in person, we still want you to know how much we LOVE our customers. In addition to helping you keep your homes and businesses safe and secure, there are other ways we strive to show our appreciation for you all year long.
♥ We’re continually improving the customer experience. Our customers mean the world to us, so we make sure you are at the forefront of all of our initiatives to ensure you have the best experience.
♥ We’re using technology. We want to make your life easier! That’s why we’ve introduced several forms of technology to you as a customer. The first is our free Select Security app. It integrates directly with your Select SmartHome giving you the ability to access and control your system right from your smartphone. You can also view invoices and pay bills, request a service call, and cancel a false alarm with 1-click. The second is the technology in our Customer Care Department. We’ve custom designed a system that automatically sends you emails and text messages with updates and reminders including appointment times and dates, information regarding the visit, and a photo of our technician so you will know who to expect.
♥ We back you up. As a Select Security customer, you have a lot of great people standing behind you. In addition to your Account Executive, you have a team of dedicated, highly-trained professionals supporting you in our Customer Care Department. You also have our network of Secure Operation Centers staffed with our experienced monitoring specialists to keep a watchful eye on your system.
♥ We keep you informed. Whether we communicate by phone, email, letters, or social media, we want you to stay in the know when it comes to your safety and security.
♥ We provide education. Not only do we want to make sure our customers are educated on their systems, we want to make sure the technician and sales representative working with you on your system is educated too. Through Select University, each one of our technicians and sales representatives gets the trainings and certifications they need to provide you with the best experience. Select University also provides customer training which can be accessed through the app.
So enjoy your chocolates, flowers, and other Valentine’s Day treats you receive, and know how much you’re appreciated by Select Security today and every day.
And because we love you so much, we’re also sharing our favorite recipe for Oreo Truffles Valentine’s Hearts. Enjoy!